Reflux and Colic clinics in Hayes, Hillingdon (12 results)

Over the past few years I have been to the Hospital on a number of occasions and have always found the standard of everything very good.

The doctor was extremely helpful and took my baby son's health issues seriously, and the nurses very kind and cheerful. My slightly negative review entirely concerns the environment at what I had understood to be a private clinic devoted to paediatrics and thus to children. In the United States and Germany, which are the countries from which my husband and I are from originally, the most average and even mediocre paediatrician would create an environment in their waiting and consultation rooms that is inviting for children--with toys, books and so on. In Berlin, where my son (19 months) was born, his paediatrician (a quite 'standard' pediatrician who served state-funded patients) had a puppet theatre in her waiting room and a play house in her office. Everything was set up to put children at ease, especially small children and babies who find doctor's offices terrifying. In light of this background, I was totally shocked that there was no waiting room at all--let alone a child-friendly one--nor a single child-conducive object in the entire consultation area which we saw, which had a very cold and clinical feel about it. The nurses and doctors were concerned that my son was so upset to have simple checks made upon him, but I think this resistance was partly down to the whole environment of the practice, which would be terrifying for a baby of his age. I really think it is imperative that a paediatricians office be set up differently to an office for adult care--in a more inviting and calming way, with toys, books, games, or whatever, which will make the children who go there feel this is a safe space. You cannot expect a child to just 'comply with healthcare professionals' as the doctor put it when the entire environment is not conducive to this. Babies are not adults and a paediatrician's office should be designed accordingly!

Positive experience during each visit.

I had a consultation with ENT consultant and he was so knowledgable, very good at explaining and very helpful. Extremely impressed & delighted with consultation. I felt that i was well informed on the benefits and risks of the treatment. The chiswick nurses are very friendly and welcoming. they go above and beyond in helping me on that day as i was anxious before seeing the consultant.

Staff friendly, no long waiting time , free parking, free tea and coffee. Can’t ask for much more

Very clean, helpful staff, good facilities and lovely coffee!

Everyone was extremely kind and friendly. I am extremely please with their prompt same day response to my request for an appointment and no waiting time when I got there. The Dr listened well and confirmed everything I suspected which my GP did not and therefore for 2 years have not been able to see anyone to investigate further as she blocked it. . The doctor immediately took me to a nurse after our consultation for immediate full bloods and requested further tests to be approved by bupa. He explained everything clearly. Can not fault the service - The level of service I received in comparison to NHS is like day and night, so I am extreamly appreciative.

good.