Moorfields Private Eye Hospital | London

4.5

The staff were all excellent, including the consultation with the surgeon. They were frustrated by the failure of the hospital computer system which resulted in delay to conducting various tests of my eyes

16 Sep 2022verified patient

Patient seen for:

Cataract Surgery

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear overall you had a good experience with us. Best wishes, the Moorfields Private team

20 Sep 2022

5

It was really excellent.

16 Sep 2022verified patient

Patient seen for:

Eye Problems

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

20 Sep 2022

4.25

Never go in on time so I know to always allow more time! Would expect private appointments to be more on time, but I don’t think I have ever gone in on time after many visits over many years! Always friendly, always feel v confident they know what they are doing and trust they always suggest the best next action

16 Sep 2022verified patient

Reply from Moorfields Private Eye Hospital

This is really useful feedback for us and we appreciate you taking the time to leave this review. We will share your feedback with the relevant team so we can improve our service and hopefully prevent this from happening again in the future. We’re pleased to hear other aspects of your visit were positive. Best wishes, the Moorfields Private team

20 Sep 2022

5

Excellent care and service Second to none

16 Sep 2022verified patient

Patient seen for:

Multifocal Intraocular Lens

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

20 Sep 2022

4.5

Excellent medical service for cataract operation let down by admin staff who Insisted on 07.15 arrival but on the day security refused admission before 07.30! Anaesthetist and surgeon superb. Nursing efficient. Prompt discharge after some delay for pharmacy to issue eye drops.

16 Sep 2022verified patient

Patient seen for:

Cataract Surgery

Reply from Moorfields Private Eye Hospital

This is really useful feedback for us and we appreciate you taking the time to leave this review. We will share your feedback with the relevant team so we can improve our service and hopefully prevent this from happening again in the future. We’re pleased to hear other aspects of your visit were positive. Best wishes, the Moorfields Private team

20 Sep 2022

5

I cannot fault my experience

16 Sep 2022verified patient

Patient seen for:

Eye Problems

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

20 Sep 2022

2.75

I had to wait over 50 mins and no one came to tell me what was happening.

16 Sep 2022verified patient

Patient seen for:

Eye Problem

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re sorry to hear that your experience has not met the high standard we set ourselves. Your feedback will be shared with the management team. If you would like to discuss your concerns in more detail, please contact the team at moorfields.privatecomplaints@nhs.net and we will do our best to rectify any issue. Best wishes, the Moorfields Private team

20 Sep 2022

4

Food was late and not very good being asked to pay £5.50 for half a bowl of soup which we had to chase was a little out of order

16 Sep 2022verified patient

Patient seen for:

Cataract Surgery

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re sorry to hear that your experience has not met the high standard we set ourselves. Your feedback will be shared with the management team. If you would like to discuss your concerns in more detail, please contact the team at moorfields.privatecomplaints@nhs.net and we will do our best to rectify any issue. Best wishes, the Moorfields Private team

20 Sep 2022

5

From initial consultation to having had the operation was treatment was first class.

16 Sep 2022verified patient

Patient seen for:

Cataract Surgery

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience. We will share your kind words with the relevant teams, who will be delighted to hear your feedback. Best wishes, the Moorfields Private team

20 Sep 2022

5

Everything is great

16 Sep 2022verified patient

Patient seen for:

Vision Problems

Lazy Eye (Amblyopia)

Reply from Moorfields Private Eye Hospital

Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team

20 Sep 2022

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