Very efficient. No time wasted at all.

very professional

Very good, but forgot to turn any music on when I had my MRI Scan, so a very noisy 30 minutes,

The staff doing my MRI were incredibly kind and made me feel so comfortable and made sure I was ok throughout. They made the experience so much better. thank you.

I was fitted in the same day so that was great. However not much was explained to me and it all felt a bit rushed once I got through to the scanner. I was only spoken to once whilst in scanner and was not asked if I was ready and comfortable before they started the scanner. They asked me what music I would like but I could not hear any music at all which added to my anxiety I was not told not rush up after lying so long and felt awful after so all in all not a pleasant experience.

Service was very professional and friendly

We had rather a long wait in between procedures.

Very convenient location. People are friendly and professional. Really excellent experience. Thank u

I was welcomed and everything explained to me very well. I was given a usb of the MRI and it was emailed to me and my consultant. The interpretation came very quickly. Thank you.

I was due a scan at this facility due to my consultant referring me. I was told they would get in touch with me and I waited a week for this, until I realised that I had had one missed call from Medneo on the previous Saturday. They did not try to get in touch with me again. I then rang them and organised a time for the scan. The person on the phone gave me a whole lot of information, half of which was wrong ( she told me to fast because I would need to drink contrast, which was not the case as the contrast was injected). She asked me if I would mind a text to confirm the appointment. I accepted given that I wished to have the details in writing. However I never received a text or anything to confirm. Indeed I would have appreciated details and to be told that I would need to pay prior to my scan. Had I known that, it would have saved me the embarrassment of finding out that I couldn't pay myself ahead of it and had to ring my husband who was working at the time to help me out with the payment. The receptionist who dealt with definitely was not welcoming or very understanding of my situation. The staff inside the scan facility were great and friendly but it remains that the whole experience was shoddy, at best.