medneo Imaging Centre - MRI and Ultrasound

I was due a scan at this facility due to my consultant referring me. I was told they would get in touch with me and I waited a week for this, until I realised that I had had one missed call from Medneo on the previous Saturday. They did not try to get in touch with me again. I then rang them and organised a time for the scan. The person on the phone gave me a whole lot of information, half of which was wrong ( she told me to fast because I would need to drink contrast, which was not the case as the contrast was injected). She asked me if I would mind a text to confirm the appointment. I accepted given that I wished to have the details in writing. However I never received a text or anything to confirm. Indeed I would have appreciated details and to be told that I would need to pay prior to my scan. Had I known that, it would have saved me the embarrassment of finding out that I couldn't pay myself ahead of it and had to ring my husband who was working at the time to help me out with the payment. The receptionist who dealt with definitely was not welcoming or very understanding of my situation. The staff inside the scan facility were great and friendly but it remains that the whole experience was shoddy, at best.

I was welcomed and everything explained to me very well. I was given a usb of the MRI and it was emailed to me and my consultant. The interpretation came very quickly. Thank you.

Very convenient location. People are friendly and professional. Really excellent experience. Thank u

Excellent in every way

Professional and friendly

the overall experience was excellent

The secretary and the nurses were nice and kind, by explaining everything

Felt very comfortable

Very satisfied No waiting time and answered all my questions

From the moment I arrived, I found the staff friendly and professional. The place was clean and calm. The process was explained to me and the staff checked I was okay during the scan. After my scan there were free tea and biscuits!