Moorfields Private Eye Hospital

Very friendly staff looked after extremely well

From start to finish I received the at most professional service. The staff were very friendly helpful and on the day of surgery the nurses and surgeon made me feel very relaxed I was looked after so very well five star service.⭐️⭐️⭐️⭐️⭐️

Excellent supportive experience.

Reception seemed disorganised, which didn’t help ease the nerves before a significant eye surgery. I had a long wait time before seeing the nurse, despite being their first appointment of the day. I believe this was because reception didn’t check me in properly on my arrival, and the nurse hadn’t realised I had been in the waiting room for 30 minutes.

I received excellent care throughout my surgery at Moorfields. My initial appointment was stress-free and informative - both my opthalmologist Leena Patel and my opthalmic surgeon Joanne Hancox were friendly, professional, and assuaged any worries I had about going forward with the surgery. The administration team were patient while I decided when to schedule the surgery, and were helpful in informing me how I could make payment for the surgery. On the day of my surgery, every member of staff I encountered was approachable, respectful, knowledgeable and professional. I particularly appreciated that I my questions about the surgical procedure, anaesthesia process, and timings of the surgery were answered to my satisfaction. I went into surgery feeling positive and reassured. I left the hospital knowing how to effectively care for my eye post-surgery, what to expect during the healing process, and with the assurance that I could contact hospital if I felt something was wrong. The only thing I would have changed was that both I (and my parents, who collected me post-surgery) had difficulty finding the Cumberledge Ward - it would have been useful to know which building we needed to go to!

First class treatment, from reception, nurses and treatment. Everything was on time, attentive and caring.

Everyone was extremely nice. I don’t know what the normal wait time is but I was only seen by the doctor about an hour and a half after my appointment time. I think I waited an hour for the first set of tests than another half an hour for the second and then saw the doctor but all in all, it was fine.

Well looked after from start to finish

All was excellent, staff lovely. Had rather long wait before I went to theatre, but that wasn't a problem as it can't be helped

I accept appointments run over but an acknowledgment of a late appointment should be made with a simple ‘sorry to have kept you waiting’.