Moorfields Private Eye Hospital
9-11 Bath Street, London, United Kingdom, EC1V 9LF
Specialties:
Ophthalmology
View all (+1)
95 specialists
4 healthcare followers
9-11 Bath Street, London, United Kingdom, EC1V 9LF
Specialties:
Ophthalmology
View all (+1)
95 specialists
4 healthcare followers
Reviews
5
Friendly and helpful doctors
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
14 Apr 20255
Visiting this department was altogether a good experience thank you
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
14 Apr 20255
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
14 Apr 20254
Excellent service
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
14 Apr 20254.5
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
14 Apr 20255
My appointment was started on time and was carried out without rushing. Professional and friendly.
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
14 Apr 20253
My experience of the medical and catering staff was very good. My experience of the finance department was, for the SECOND time in five years a nightmare. Moorefeilds Finance Dept sent me a no-reply payment link that I could not access, they sent me erroneous information about a bank transfer (BAC) alternative for payment, did not acknowledge or issue a receipt for payments despite telling me I needed to bring a receipt prior to admission. All this took place against a background of repeated information about my deafness and inability to use a phone, my living abroad and being unable to physically go to the hospital to sort this out plus a nightmare previous experience with payment.
Thank you for taking the time to leave a review. We’re sorry to hear that your experience has not met the high standard we set ourselves. Your feedback will be shared with the management team. If you would like to discuss your concerns in more detail, please contact the team at moorfields.privatecomplaints@nhs.net and we will do our best to rectify any issue. Best wishes, the Moorfields Private team.
17 Apr 20255
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
15 Apr 20253.25
Waiting over 1.5h for a doctor's appointment is always frustrating. Doing so for a private service because doctors are chatting while patients wait is harder to accept and quite disrespectful of people's time.
This is really useful feedback for us and we appreciate you taking the time to leave this review. We will share your feedback with the relevant team so we can improve our service and hopefully prevent this from happening again in the future. We’re pleased to hear other aspects of your visit were positive. Best wishes, the Moorfields Private team
17 Apr 20254.75
Thank you for taking the time to leave a review. We’re so pleased to hear you had a good experience with us. Best wishes, the Moorfields Private team
16 Apr 2025